About Us
Welcome to Trek & Tails
We're Trek & Tails, a small, family-run Australian business based in South Australia with a passion for adventure and a love for our furry companions.
Our Story
Trek & Tails was founded by Lauren Rundle, driven by a simple belief: every pet deserves quality gear for their adventures, whether that's a hike through the Australian bush, a road trip along the coast, or simply a walk around the neighborhood.
With support from Ally Gosling, who handles operations, logistics, and payments, we're building Trek & Tails into a trusted destination for premium pet supplies that help Australian pet owners explore the world with their four-legged friends.
What We Do
We curate a carefully selected range of premium pet products designed for adventurous dogs and cats. From travel gear and outdoor accessories to everyday essentials, we source quality products that we'd use for our own pets.
We work with trusted suppliers from around the world to bring you unique products that aren't always readily available in Australia, at prices that won't break the bank.
Our Fulfillment Model
As an Australian family-owned business, we're committed to bringing you the best premium pet products from around the world. To offer you the widest selection at competitive prices, we partner with trusted international fulfillment centers in the USA, China, and other locations.
This means:
- Your order may ship from one of our international fulfillment partners
- Delivery times are typically 10-20 business days to Australian addresses
- All products are carefully curated and quality-checked to meet our high standards
- We handle all customer service and support directly from our South Australia base
We believe in complete transparency about where your products come from and how they reach you.
Our Promise
As a small, family-run business, we understand the importance of:
- Quality: We only offer products we believe in and would use ourselves
- Transparency: We're honest about shipping times and product origins
- Customer Care: We're here to help with any questions or concerns
- Pet Safety: Your pet's wellbeing is our top priority
Why Choose Trek & Tails?
When you shop with Trek & Tails, you're supporting a small Australian business that genuinely cares about pets and their owners. We're not a faceless corporation - we're pet lovers just like you, working hard to bring you the best products for your adventures together.
Whether you're planning an epic road trip, training for agility competitions, or just want your pet to be comfortable and safe on daily walks, we're here to help you and your furry friend make the most of every adventure.
Get in Touch
We'd love to hear from you! Whether you have questions about our products, need advice on the right gear for your pet, or just want to share photos of your adventures, we're always happy to chat.
Email: trekandtailsau@gmail.com
Phone: +61 (0) 411 557 207
Location: South Australia
Thank you for supporting our small business and trusting us to be part of your pet's adventures!
- The Trek & Tails Team