Privacy policy
PRIVACY POLICY
Last Updated: 17 February 2026
1. Introduction
Trek and Tails (“we”, “us”, “our”) operates this website and online store (the “Services”).
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you:
• Visit our website
• Make a purchase
• Contact us
• Interact with our Services
By using our Services, you agree to the terms of this Privacy Policy.
2. Australian Privacy Compliance
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
If you have a privacy complaint that we cannot resolve, you may contact the Office of the Australian Information Commissioner (OAIC) at:
3. What Personal Information We Collect
We may collect the following types of personal information:
Contact Information
• Full name
• Billing and shipping address
• Email address
• Phone number
Payment Information
• Payment method details
• Transaction confirmations
(Note: Payment information is securely processed by our third-party payment providers. We do not store full credit card numbers.)
Order Information
• Products viewed or purchased
• Cart activity
• Order history
Account Information
• Username and password
• Preferences and settings
Device & Usage Information
• IP address
• Browser type
• Device type
• Pages viewed
• Interaction with our website
We may collect this information directly from you or automatically through cookies and similar technologies.
4. How We Collect Information
We collect personal information:
• When you place an order
• When you create an account
• When you subscribe to marketing emails
• When you contact us
• Through cookies and analytics tools
• From third-party service providers who assist in operating our store
5. How We Use Your Information
We use your personal information to:
Process Orders
• Confirm and fulfil purchases
• Arrange shipping and delivery
• Provide order updates and tracking
• Process returns or refunds
Provide Customer Support
• Respond to enquiries
• Resolve disputes
Improve Our Store
• Analyse website usage
• Improve products and services
Marketing Communications
We may send promotional emails where you have:
• Opted in to receive marketing communications; or
• Purchased from us and not opted out (where permitted by law).
You can unsubscribe at any time using the link in our emails.
Fraud Prevention & Security
• Detect suspicious or fraudulent activity
• Protect our business and customers
Legal Compliance
• Comply with legal obligations
• Respond to lawful requests
6. Disclosure of Personal Information
We may disclose your personal information to:
• Shopify (our eCommerce platform provider)
• Payment processors
• Shipping carriers and courier companies
• Third-party logistics and fulfilment partners (including providers located in China and Australia)
• IT, hosting and technical service providers
• Marketing and analytics providers
• Government authorities where required by law
We only share the information necessary to provide our Services.
7. International Disclosure of Personal Information
Some of our service providers and fulfilment partners are located outside Australia, including in China and other countries where Shopify and related infrastructure providers operate.
As a result, your personal information (such as your name, shipping address, email address and phone number) may be disclosed to overseas recipients for order fulfilment and operational purposes.
We take reasonable steps to ensure that overseas recipients handle your personal information in a manner consistent with Australian privacy laws. However, you acknowledge that overseas recipients may be subject to foreign laws and regulatory requirements.
8. Shopify Hosting
Our store is hosted by Shopify. Shopify collects and processes certain information to enable the operation of our online store.
To learn more about how Shopify handles personal information, please review Shopify’s Privacy Policy at:
https://www.shopify.com/legal/privacy
9. Cookies & Tracking Technologies
We use cookies and similar technologies to:
• Enable core website functionality
• Remember your preferences
• Analyse traffic
• Improve your shopping experience
You can adjust your browser settings to disable cookies, though this may affect website functionality.
10. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
However, no online transmission or electronic storage method is completely secure.
11. Data Retention
We retain personal information only as long as necessary to:
• Fulfil orders
• Provide customer support
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements
When no longer required, we take reasonable steps to destroy or de-identify personal information.
12. Access & Correction
Under Australian law, you have the right to:
• Request access to personal information we hold about you
• Request correction of inaccurate, incomplete or outdated information
To exercise your rights, please contact us using the details below.
13. Children’s Privacy
Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
14. Changes to This Policy
We may update this Privacy Policy from time to time.
Changes take effect immediately upon posting on our website.
15. Contact Us
Trek and Tails
ABN: [Insert Your ABN]
Richmond, South Australia
Email: contact@trekandtails.com.au
Phone: +61 (0) 411 557 207