Terms of service
TERMS OF SERVICE
Last Updated: 26 February 2026
1. OVERVIEW
Welcome to Trek and Tails (“we”, “us”, “our”).
These Terms of Service (“Terms”) govern your access to and use of our website, products and services (the “Services”).
By accessing or using our website or purchasing from us, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use our Services.
2. ELIGIBILITY & ACCOUNTS
By using our Services, you confirm that:
• You are at least 18 years old; or
• You have permission from a parent or legal guardian.
You agree to provide accurate, complete and current information when making a purchase or creating an account.
You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.
3. PRODUCTS
We strive to ensure that product descriptions, images, specifications and colours are accurate. However:
• Colours may vary depending on your screen settings
• Product packaging or minor details may differ
• Descriptions may be updated without notice
We reserve the right to:
• Limit quantities
• Discontinue products
• Refuse or cancel orders at our discretion
4. ORDERS & ACCEPTANCE
When you place an order, you are making an offer to purchase.
An order is not confirmed until:
• Payment has been successfully received; and
• You receive an order confirmation email.
We reserve the right to refuse, cancel or modify any order for any reason, including suspected fraud, pricing errors, or stock availability issues.
If an order is cancelled after payment, a full refund will be issued.
Purchases are for personal use only and not for resale.
5. PRICING & PAYMENT
All prices are listed in Australian Dollars (AUD) unless otherwise stated.
Prices:
• May change without notice
• Exclude shipping unless specified
• Include GST where applicable
By placing an order, you confirm that:
• Your payment information is accurate
• You are authorised to use the selected payment method
• You will pay all charges incurred
We are not responsible for bank, currency conversion or payment gateway fees.
6. SHIPPING & DELIVERY
We fulfil orders using:
• Third-party logistics providers and fulfilment partners located in China; and
• Local warehouse facilities within Australia.
Depending on product availability and your delivery address, your order may be shipped from either location. Orders may arrive in separate packages where multiple warehouses are used.
Delivery timeframes are estimates only and are not guaranteed. Estimated delivery times vary by destination, shipping method, and carrier service levels.
We are not liable for delays caused by:
• Postal or courier disruptions
• Customs clearance procedures
• Regulatory inspections
• Weather events
• High shipping volumes
• Events beyond our reasonable control
International customers are responsible for any customs duties, taxes or import fees imposed by their country.
Risk in the goods passes to you upon delivery to your nominated address.
Delivery estimates shown on our website or in our Shipping Policy are indicative only and do not form a contractual guarantee.
7. RETURNS & REFUNDS
Returns, refunds and exchanges are governed by our Refund Policy.
Nothing in these Terms excludes your rights under the Australian Consumer Law (ACL).
Under the ACL, you are entitled to:
• A replacement or refund for a major failure; and
• Compensation for any other reasonably foreseeable loss or damage.
8. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Trek and Tails will not be liable for:
• Indirect or consequential loss
• Loss of profits
• Loss of data
• Business interruption
• Delays in delivery
Where liability cannot be excluded under Australian law, our liability is limited to:
• Replacement of the goods; or
• Payment of the cost of replacing the goods.
9. INTELLECTUAL PROPERTY
All content on this website — including text, images, branding, graphics, logos and designs — is owned by Trek and Tails and is protected under Australian and international intellectual property laws.
You may not copy, reproduce, distribute, modify or exploit any content without prior written permission.
10. THIRD-PARTY SERVICES & LINKS
Our website may contain links to third-party websites or services.
We are not responsible for:
• Third-party content
• Third-party privacy practices
• Third-party services or performance
Accessing third-party websites is at your own risk.
11. INDEMNITY
You agree to indemnify and hold Trek and Tails harmless from any claims, losses, damages or expenses arising from:
• Your breach of these Terms
• Your misuse of our Services
• Your violation of any law or third-party rights
12. TERMINATION
We may suspend or terminate your access to our Services at any time if you breach these Terms.
Any rights, obligations or liabilities accrued before termination will survive termination.
13. GOVERNING LAW
These Terms are governed by the laws of South Australia and the Commonwealth of Australia.
You submit to the exclusive jurisdiction of the courts of South Australia.
14. CHANGES TO THESE TERMS
We reserve the right to update these Terms at any time.
Changes take effect immediately upon posting to our website.
Continued use of the Services constitutes acceptance of the updated Terms.
15. CONTACT INFORMATION
Trek and Tails
ABN: [Insert Your ABN]
Richmond, South Australia
Email: contact@trekandtails.com.au
Phone: +61 (0) 411 557 207